I don’t want to start a personal vendetta but I’m extremely disappointed with one of our local Mac stores here in Geneva. For this reason I won’t divulge the name.
Those following me on twitter know that I’ve been looking into solutions for speech transcription software professionally and have ordered and obtained several copies of Dragon Naturally Speaking Mobile and ascertained that it can’t (without a lot of training) cope with my somewhat pronounced English accent when speaking French. Those who know me also know what I mean. It’s been quoted as being cute, even charming but it’s too thick for Dragon.
I did have a lot of success with speaking English though, even from a dictating machine (Philips) and recognition was well over 95%.
Unfortunately it wasn’t working too well here on my iMac at home using Parallels. I couldn’t figure out whether it was the headset (a Logitech USB) or other problems.
I decided to make a visit to a local Reseller and decided on a specialist rather than just a chain store that sells Macs.
I waited in line and then asked about headsets with microphones and was promptly recommended one of only two headsets they had in store. It is precisely the Logitech headset I am trying to use. Either I made a really good choice, which I doubt, or they don’t know what headsets are really adapted to transcription against those that are better suited to Skyping or IM. Either way I must admit that the choice of USB headsets is very limited in the stores I visited.
Moving on I asked about CD and DVD burning software for OSX as I have several large FLAC files with corresponding .cue files enabling them to be burnt onto CD thus reproducing the original CD. It used to be my favourite way of archiving CDs while retaining a lossless format. I haven’t yet found a Mac app that will read the cue file and burn the CD.
You may not believe this but neither of the two shop assistants had heard of FLAC files and had absolutely no idea of what I was talking about!!!
Sometimes I wonder why I ask for advice in stores. A lot of the time I have more knowledge than those that I am asking.
I won’t be going back to that store again. I’ll just muddle on or contact support I guess.
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